What should be done if a Verifone terminal malfunctions?

When a Verifone terminal malfunctions, it is essential to stop using it immediately and report the issue. This approach ensures that any potential problems are addressed promptly, minimizing the risk of financial loss or compromised transaction security. Reporting the malfunction helps maintain the integrity of the payment processing system and enables technical support to diagnose and resolve the issue effectively.

Continuing transactions as usual can lead to further complications, such as unauthorized transactions or loss of data. Attempting to fix the terminal independently without consulting support can void warranties or cause additional damage. Discarding the terminal and purchasing a new one may not be necessary, especially if the malfunction can be resolved through proper support channels. Prioritizing reporting and following the established protocols ensures that issues are handled efficiently while maintaining operational standards.